About Us

Who We Are

We’re Creative Thinkers and Problem Solvers whose members are passionate about helping businesses achieve greater results.  We help clients embrace an ever-changing business landscape by developing a discipline of continual process improvement to increase business stability and profits.

We expand client opportunities by driving the proper use of technology to eliminate technical barriers, and help clients make better decisions by improving business visibility.  We focus on delivering improvement for every client member to promote improved business performance and innovation.

As a business results focused technology company, who measures success by the success of our clients, everything we do is evaluated for its ability to provide improved value.

In 2002, Innovative IT Concepts was founded to provide small business IT Services and Consulting. What began as On-Demand IT Support rapidly evolved into what would much later be referred to in the IT Industry as “Managed IT Services”. This evolution occurred from our desire to provide proactive services, none of which were available at the time, to eliminate unforeseen failures and reduce business impacting outages.

This new IT Services model required the integration of new technologies, the creation of tools and utilities, and a greater focus on IT service delivery processes.  With the extra value associated with providing these superior services and as we continued to incorporate new technologies, we came to realize that the service offering we had developed was unique to our industry and had far surpassed what was available to even the largest corporations and at a fraction of the price.  As we focused on applying our IT Service delivery discipline and expertise to other client business processes, we were able to provide our clients with far greater value beyond that of a technology services provider.

The next chapter of our story was in transitioning from “Managed IT Services” to “Co-Managed IT Services”; this model allows businesses to utilize our superior suite of Fully Managed IT Support technologies and processes for their In-House technicians at a fraction of the cost to own, develop, manage, and maintain themselves.

Over nearly two decades, Innovative IT Concepts has continued to evolve, embrace change, and forge a path of technological and business expertise which is applied to every client engagement.


Stewart Garzarelli

Founder / CEO

Stewart has over 23 years of experience in Corporate IT leadership, operations, and consulting. He is responsible for the strategic direction of the company as well as leading the senior management team in delivering our strategic vision. Stewart is passionate about driving innovation that delivers unparalleled business options, support, and value.

Michael Ratka

Technology Alignment Manager

With over 25 years of experience, Mike is responsible for client satisfaction and IT alignment. He uses this experience to help clients understand and plan around their organizational challenges, ensuring his teams deliver solutions that create real business advantage. The customer experience is critical for Mike, and he inspires commitment to Innovative’s high performance, client-focused ethic.

Clifton Hamilton

Chief Operations Officer

With over 16 years of experience in IT implementation, design, and architecture, Clifton is responsible for aligning client solutions with Innovative’s vision. His responsibilities include project management and directing the day-to-day operations of our technical team to deliver an unparalleled client experience. Clifton maintains a strong focus on motivation and personal development, and nurtures a strong work ethic amongst those he works with.

Silvana Gallagher

Finance Manager

With over 20 years of combined experience in Business Administration and Finance, Silvana oversees Innovative’s financials and provides account support to our clients’ regarding billing, payments, payment options, account details, reports, and account history. Silvana manages with a high standard and work ethic; she is extremely organized, reliable, effective, and takes great pride in maintaining accuracy to ensure a smooth financial partnership with our clients.

Anthony Sembello

Business Development Manager

With over 20 years of experience in developing and driving sales and marketing initiatives, Anthony specializes in forming strategic alliances, maintaining client relationships, and educating clients on technologies which add business value.


Chief Happiness Officer

With over 4 years of experience, Jamie is responsible for maintaining a safe, stress-free, and friendly work environment.