WHAT IS CO-MANAGED IT SOLUTIONS, AND WHY DOES IT MATTER?
Information technology is the backbone of any modern business, from mom-and-pop shops to massive global corporations. Most leaders recognize this fact, but not many like spending an average of 3.28% of their revenue on IT, particularly when it doesn’t deliver on its promises.
Often, the perceived shortcoming of workplace technology arises from a combination of knowledge gaps and limited budgets. These two factors result in companies being unable to offer the experience today’s customers and employees demand. An increasingly popular solution to this problem is a co-managed infrastructure, whereby your existing IT team keeps doing what it does best with added support from an off-site provider.
WHAT IS CO-MANAGEMENT?
Businesses in almost every city and sector are adopting cloud solutions, but many of them aren’t ready to make the move in one fell swoop. After all, a sudden and poorly executed implementation can leave an organization in a worse place than where it started.
Instead, it’s usually preferable to adopt a scale-able and adaptable technology infrastructure that combines the familiarity and functionality of existing in-house systems with the benefits of a more fluid, cloud-focused environment.
Today, co-managed IT services is about enjoying the best of both worlds by partnering with a service provider who works together with your in-house IT department. This creates a single, cohesive solution that’s better equipped to scale with your needs and modernize at a sustainable pace, rather than doing away with your existing infrastructure entirely and at once. Co-managed services take many different forms, and companies are free to choose which IT solutions to outsource and which ones they prefer to keep in-house.
Tailored solutions take into consideration factors such as the availability of existing expertise in-house, regulatory and cybersecurity requirements, and current business applications and processes. Common services include help desk support, data backup and disaster recovery, IT consulting, network operations, security monitoring, and patch and asset management. Services may be bundled together or delivered individually and are meant to be flexible so that companies can easily scale up.
DOES YOUR BUSINESS NEED CO-MANAGED IT?
Even the largest and wealthiest of companies sometimes find their existing IT departments buckling under the strain of increased demand. However, it tends to be smaller businesses and startups that benefit most from adopting a co-managed solution.
For example, if your in-house staff are capable of carrying out simple IT-related tasks, yet require expert guidance when making key strategic decisions, co-management can help you fill that knowledge gap.
On the flip side, an organization might already have a highly skilled team, yet they don’t have the bandwidth for day-to-day tasks like troubleshooting and help desk services.
Other companies might need some extra help in remote branch locations or need to scale up quickly due to a sudden increase in demand.
WHAT ARE THE BENEFITS OF CO-MANAGED IT?
With limited internal resources, smaller organizations often have difficulty prioritizing IT projects. Co-managed services exist to provide guidance and fill knowledge gaps where necessary. Here are some of the key benefits you can expect by adopting such an approach:
- Around-the-clock coverage – Co-managed service providers typically operate 24/7, which means your existing IT team can take nights and weekends off while your provider watches over your infrastructure.
- Staff augmentation – In-house IT teams often find themselves under enormous stress during busy seasons and periods of growth. Co-management gives them a helping hand to prevent burnout and preserve morale.
- On-demand expertise – When your team runs into issues that they’re not equipped to deal with, a co-managed service provider serves as a crucial backup.
- Improved security and compliance – No business can afford to let security and compliance take a backseat, which is why you need the proactive protection and expertise that a co-managed service provider can offer.
- Enhanced productivity – IT downtime is one of the biggest killers of workplace productivity. By proactively caring for your network and sharing the workload, your employees can focus on what they do best.