Services

Managed Services

Your business relies heavily on technology and ensuring that it’s operating at full capacity can be a full-time endeavor. Our diverse team of experts will meet and work with you to fully understand your needs to create an IT Roadmap designed specifically for your companies’ vision and goals.

By partnering with Innovative IT Concepts for your technology needs, you’ll receive:

  • Guidance to ensure your technology aligns with your business needs and goals.
  • Management to keep your systems running in a manner that compliments your business efforts
  • Accountability so you can maintain control without being dragged into the day-to-day IT operations
  • Value that’s measurable in savings, improved capabilities, and increased productivity

We offer complete fixed-priced packages which ensure your systems and data are properly managed and secure.

Support

Innovative provides ongoing support and proactive maintenance of your systems to ensure that we keep you operating in a stable, secure, and highly-optimized environment. With our team of certified technicians, you can be confident that, regardless of the issue, we have an expert available to assist.  We’ll keep your Business operating at peak efficiency, reduce costly down-time, and allow you to resume operations quickly in the event of an unexpected failure.

Here is how Innovative handles your day-to-day operations:

  • Unlimited Support
  • Help Desk
  • Remote Support
  • Onsite Support
  • 24/7 Monitoring
  • Hardware
  • Services
  • Applications
  • Proactive Maintenance
  • Mobile Device Management
  • Web Filtering/Blocking
  • Email Administration
  • Spam Filtering
  • Domain Administration
  • Add/Removes/Changes
  • Predictive Failure Detection
  • Issue Prevention
  • Application Blacklisting
  • ITIL Compliant Ticket Management System
  • Certified Technicians
  • Standard Operating Procedures
  • Context Specific Assistance
  • Guaranteed SLAs
  • User Training
  • Hardware Upgrade/Replacement
  • Implementation
  • Vendor Liaison

Security / Compliance

It’s our mission to protect your systems and data from the never-ending array of security threats, such as viruses, malware, ransomware, bots, malicious web content, socially engineered email messages, and user mistakes.

Innovative is effective in preventing these threats with our constantly-evolving, multi-layered, prevention measures which include:

  • Virus Protection
  • Malware Protection
  • Ransomware Protection
  • Web Filtering/Blocking
  • Spam Filtering
  • Patch Management
  • User Access Policies
  • Disaster Recovery
  • Data Backup
  • Data Retention
  • Application Blacklisting
  • Permission Elevation
  • Damage Prevention
  • System Locking
  • Legal Locks
  • Audits
  • Data Encryption
  • Message Encryption
  • HIPAA
  • Sarbanes-Oxley
  • Documented Procedures

Communications

Innovative offers seamless integration of voice, presence, chat, data, applications, and other technologies that help dramatically improve your communication processes and business productivity. We give you the tools and features you need to enhance your business for improved growth and success.

Work with our communications experts to determine the appropriate solution to accommodate your business needs.

  • Internet Circuits
  • Phone Systems
  • Inter-Office Communications
  • Video Communications
  • Mobile Solutions
  • Secure File Sharing
  • Wireless
  • Site-to-Site
  • Client VPN

Consulting

By collaborating with our experts to develop and implement an accurate IT Roadmap, we’ll lead you in aligning technology with your business vision and goals. We deliver strategic design and build recommendations that are based on business best practices, industry standards, security / compliance policies, and disaster avoidance.

We offer network and systems engineering, management, and CIO/CTO services to help accomplish your goals on-time, on budget, and with ease. Our team integrates seamlessly and provides specialized skills for your project requirements. Services include the deployment of new applications and systems, assistance with roll-out, integration, support of new office infrastructure, managing applications, equipment, staff training, and vendor assistance.

Our consulting services include:

  • CIO/CTO Services
  • IT Roadmap
  • Technology Planning
  • Project Management
  • Budgetary Planning
  • Asset Management
  • Life-Cycle Management
  • Quarterly Reviews
  • Design
  • Implementation
  • Reporting
    • IT Support Effectiveness
    • System Health
    • Warranty Status
  • Documented SOPs

Web Development

Websites are a key business driver, but how do you stand out from the crowd to attract clients? You need a functioning site that not only relays your services, but does so in an interesting, easily navigable way that brings value to your audience. Our specialists have skill sets that range from marketing, client acquisition and strategy – as a result, you can expect a well-rounded approach. Give us a call so we can start the conversation, show examples of our work, and tell you how we will solve your challenges.

Select web development services include:

  • Custom Design
  • HTML/CSS Development
  • Site Maintenance
  • Search Engine Optimization
  • Content Management Systems
  • Mobile Applications
  • Marketing Automation
  • Content Creation
  • Google Analytics
  • Customer Relationship Management
  • WordPress and Drupal Development
  • Enterprise Resource Planning
  • Google AdWords